Ordering and fulfillment policies

Turnaround time

Standard production is normally 3–5 business days after the order, required files, payment, and final ProofApprove approval are complete. House portraits, sourced premium items, and unusually large orders may require 5–7 business days. Carrier transit time is additional.

Rush orders

Rush production may be offered through a product option when capacity allows. A rush charge speeds production only and does not guarantee carrier transit time. Orders are not considered rushed until the rush option is paid and all required information has been received.

Proofs and revisions

Standard templates use the information entered in the online order form. A draft preview is shown while the order is being configured, and the final proof for Welcome Home items is sent through ProofApprove.com before production. The purchaser is responsible for reviewing names, addresses, dates, capitalization, colors, logos, and message text. One standard proof round is included for the standardized templates. Design work or revision requests outside the standardized choices may require a separate custom-design fee.

Personalization errors

If Jely D Creations produces an item differently from the approved order, we will repair or replace the affected item. Errors in customer-submitted or customer-approved information are eligible for a 50% remake discount plus any applicable shipping. Report errors within seven calendar days of receipt.

Cancellations

Orders canceled before production begins may receive a refund of the product amount. Personalized production, purchased specialty components, completed design work, and unrecoverable payment-processing fees are nonrefundable after work begins.

Returns

Personalized products are not returnable because of preference changes. Defective, damaged, or incorrectly produced items will be repaired or replaced under these policies.

Shipping

Tracking is provided when available. Estimated delivery dates are not guarantees. Incorrect addresses supplied by the purchaser may require additional shipping or remake charges. Gift orders shipped directly to the recipient do not include a printed invoice.

Local pickup and delivery

Pickup instructions are provided after an order is marked ready. Local delivery is contactless unless otherwise arranged and includes one delivery attempt. The address must be inside the current service area shown during checkout.

Damaged packages

Send clear photographs of the product, presentation packaging, and shipping carton within 48 hours of delivery. Keep all packaging until the claim is resolved. Confirmed shipping damage will be repaired or replaced.

Display sample credit

The paid Welcome Home Display Sample Kit uses fictional recipient information. Its product price may be credited one time toward the same purchaser’s first qualifying Welcome Home Collection order of at least $150.00 placed within 60 days of the sample purchase. Shipping, delivery, tax, rush charges, and custom design fees do not count toward the minimum. The credit is not redeemable for cash, cannot exceed the qualifying product subtotal, and is applied by Jely D Creations after the sample order is verified.

Branding and trademarks

The purchaser confirms that all uploaded names, logos, photographs, and marks may legally be used for the order and that required brokerage approval has been obtained. The full brokerage name must be provided. REALTOR® marks are used only when the purchaser confirms authorization and supplies an approved asset.

Compliance responsibility

The purchaser is responsible for confirming that the gift, advertising, referral activity, and transaction comply with applicable law, brokerage policy, professional rules, agreements, and tax requirements. Jely D Creations does not provide legal, brokerage, or tax advice.

Privacy

Recipient information is used only to produce, communicate about, deliver, and support the order. Customers should enter only the information necessary for fulfillment. Saved profiles and templates can be removed from the customer account.